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Shipping & Returns

Shipping

1. Shipping Methods
We deliver your package through international couriers like UPS, DHL, EMS, HK Post Air Mail and China Post. Customers can choose the shipping method they like.
Friendly reminder: if your package contained too many branded products, we may deliver it via different couriers in order to avoid the customs problem and confirm it with you before shipping.

In general, the delivery time of each international courier is as below:
UPS: Most shipped packages will be delivered to you within 2-5 business days from the day they are shipped.
DHL: Most shipped packages will be delivered to you within 2-5 business days from the day they are shipped.
EMS: Most shipped packages will be delivered to you within 5-15 business days from the day they are shipped.
HongKong Post: Most shipped packages will be delivered to you within 10-30 business days from the day they are shipped.
China Post: Most shipped packages will be delivered to you within 10-30 business days from the day they are shipped.


Please noted that the shipping time may be influenced by many factors, such as customs inspection or postal delay. If you can’t receive packages within a month, please kindly inform us.
 
You can also choose "Pick Up", which means that you take the goods directly from our warehouse without paying shipping fee.
If you need to ship the goods to your Chinese partner or Chinese Forwarder, please tell us his/her contact information, such as name, address, tel and etc. We will contact him/her. (Please be noted that you should pay the express fee from our company to the destination.)
 
2. About DHL Remote Fee
We will reserve the right for additional charge in case your delivery address is in very remote area. You can visit the link http://remoteareas.dhl.com/jsp/first.jsp to check if you are in remote area.
If yes, we suggest you choose UPS or EMS instead of DHL.
 
3. How long will it take to deliver the goods
The delivery time depends on the goods you order and the shipping method you choose, these are some information may help you to get a rough idea about deliver time.
After your payment is confirmed, we have a processing time for your order. During this period, please keep in touch with the salesman about shpping details. Generally speaking, the order will be shipped out within 1~3 workinng days after your payment is confirmed.
 
4. How can I calculate the shipping cost?
You can calculate the shipping cost for your goods on our site directly by following steps:
1.Choose the goods list you need first.
2. Click checkout or click shipment options.
3. Choose the country where you want to deliver the goods.
4. You will see the shipping cost of different ways (DHL, UPS and etc), and choose the best shipping method.

 

Return

Before returning, please read carefully and follow strictly the instructions as below. You can also contact our sales for help.
 
For Spare parts Only ( suits mobile phone spare parts, game console )
 
We gurantee that almost all spare parts are tested before shipment, specially for lcd and touch screen digitizers, there is no warranty for spare parts.
1. All returns must be informed with GW acknowledgement before real return happens. 
2. All returns must be sent back within 7 days of receipt, a valid tracking number is requested to prove the date of returning. Please mark the return reasons for each items included.
3. We only accept products in their original conditions.  We are not responsible for any breaking, scratch or loss caused by poor packing, unreasonable laying during return, nor responsible for mis-manualed or  mis-assembled parts.  
4. Returns should be made by mail post service, no DHL, no UPS nor TNT. There must be a tracking number which could be followed on relative website. Otherwise, we’re not responsible for any duties or taxes on China side.
5. Customer is responsible for return postage and GW responsible for postage re-sending. 
6. Refund will be made 3 days within receiving because we need time to check or repair;
7. Returns must be sent with below contact informations. We’re not responsible for any return marked wrong receiver or wrong address.

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